Postage Charges Each item in our store states whether postage is included or additional. Postage is free on the majority of our personalised gifts. Where postage is calculated at checkout it ranges from £2.25 and £7.95 dependent on weight to mainland UK. We use Royal Mail 1st class recorded or Courier and both require a signature on receipt.
If you receive the message The shipping rate cannot be determined at this time - please contact us using our live help or the contact us page and we will advise you of the cost of postage and packaging.
Mainland UK We aim to deliver within Mainland UK in around 5 working days from our acceptance of your order, if products are "in stock". If we are awaiting a delivery we will advise you by email when they are expected.
Personalised gifts may take up to 10 working days, but if you require it more urgently we can dispatch it special delivery for an additional £5.50 per order.
Please ensure you check all spelling on personalised items and contact details prior to submitting your order. If you need an item more urgently please contact us using our live help or the contact us page or call us on 0845 956 9777 to discuss as we can usually cater for this.
Please note that where postage is included it is for mainland UK only and you will receive a request for additional postage for Highlands, Ireland etc.
International Shipping outside the UK is by Airmail and charged by weight. When you add your gifts to your shopping bag and enter your delivery address and country the cost for delivery will be calculated. If your total order is over 4.4lbs (2kg) please email us for shipping options.
Europe - allow an additional 3-5 working days to arrive.
USA and Canada - allow an additional 4-8 working days to arrive.
Rest of the world - allow an additional 7-21 working days for delivery.
Items not in stock We will notify you in the event that we have to split your delivery, you will not be charged for this. Please note that gifts will only be shipped when payment has been received.
