Personalising your Gift

Each personalised gift will have at least one available option for you to select or to add your own message.  If you enlarge the gift image you will see examples of the types of personalisation you may wish to make, but the decision is yours and will make the gift truly unique and personal.

Adding your own message

Each gift will state the maximum number of characters that can be engraved on it, and these include spaces.  You can add your message in the comments box during checkout.  Please check your spelling carefully as we cannot accept liability for misspelt words.
                              

Photos and Drawings

If you select a Gift that can be personalised by adding a photo or drawing - you will see an option to upload your jpg or gif file to us during the checkout process. Please make sure there are no spaces in the file name or the file will not arrive!

If you do not have a jpg or gif of the photo or drawing and wish to send a photo or drawing to us to convert and add to your gift, then place your order first.  We will send you an email with your order number, which you should print and send to us with your photo.  If you would like us to return the photo or drawing please enclose a stamp addressed envelope.
                                  

Placing your order

The details of your gift will be displayed on the checkout pages.  We urge you to check all details and spelling carefully.
                          

Delivery and Returns

The gift will be dispatched to the shipping address that you specify anywhere in the UK, usually within 10 working days from our receipt of your order.  Please contact us for details of shipping outside the UK.

As we value your custom, any item received, which is not in satisfactory condition will be replaced.  Please contact us within 14 days of receiving the item to arrange a replacement.
                                    

Queries or Assistance

If you would like more information on how to buy please see our help and advice pages.  If you would like to clarify any details or need further assistance please phone us on 0870 870 7888 9.am - 5pm Monday - Friday and 9am - 1pm on Saturday.
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